Frequently Asked Questions
Answers to common questions about our services, treatments, and your visit.
Conditions & Treatment
Q: What conditions do you treat?
We provide care for a range of musculoskeletal conditions, including office syndrome, neck and shoulder pain, back pain, muscle tightness, sports-related injuries, and postural imbalances, along with related concerns.
Q: What treatments do you offer?
We offer a range of treatments including manual therapy, therapeutic exercises, stretching, and technology-assisted modalities such as ultrasound, focused shockwave, high-power laser, and electrical stimulation.
Q: How do I know which treatment is right for me?
The most suitable treatment depends on your condition, symptoms, and goals. Our team will guide you after an initial assessment to ensure an appropriate and effective approach.
Q: Is the treatment painful?
Most treatments are designed to be comfortable and effective. Some techniques may cause mild discomfort depending on your condition, but this is always adjusted to your tolerance.
Q: How many sessions will I need?
This depends on your condition and response to treatment. Our team will advise you after the initial assessment.
Q: Do you offer sessions focused on passive stretching?
Yes, passive stretching is available as a dedicated session, with options of 30 and 60 minutes.
Q: How is physiotherapy different from a typical massage?
Our physiotherapy approach focuses on identifying and addressing the underlying cause of your symptoms. Treatment is then tailored accordingly, using a combination of clinically guided techniques, therapeutic exercises, and selected advanced modalities and equipment to support effective and sustained outcomes.
What to Expect
Q: What can I expect during my visit?
Your visit begins with registration and an initial assessment, followed by a personalized treatment session, which may include a combination of hands-on techniques and selected modalities. After your session, payment is completed, and our team will advise on follow-up care or future appointments if appropriate.
Q: How long does each session take?
Session durations range from 30 to 90 minutes, depending on the program selected.
Q: What should I wear to my session?
For your comfort and ease, all clients are provided with clinic attire to change into before the session.
Pricing & Payment
Q: How much does each session cost?
Our pricing varies depending on the type and duration of the session. Please refer to our service menu for full details, or contact us via LINE for assistance in selecting the most suitable option.
Q: How much does an assessment cost?
We provide a complimentary 15-minute assessment with every session, in addition to the treatment time, to ensure your care is appropriately tailored to your condition.
Q: What payment methods do you accept?
We accept cash, bank transfer, QR code payments, and QR credit cards (VISA, Mastercard, Union Pay).
Booking
Q: Do I need an appointment?
Yes, we recommend booking in advance to secure your preferred time.
Q: How can I book an appointment?
Appointments can be made via LINE Official Account or by phone.
Q: Do I need to pay in advance after booking?
No, advance payment is not required. Payment is completed after your session for your convenience.
Q: What is your cancellation or rescheduling policy?
If you need to cancel or reschedule, please inform us in advance. This allows us to accommodate other clients and offer you alternative time slots.
Q: What happens if I arrive late?
To ensure a smooth experience for all clients, we kindly ask that you arrive on time. If you arrive more than 15 minutes late, your session may need to be adjusted, rescheduled, or delayed depending on availability.
Location & Access
Q: Where are you located?
We are located on the B1 floor of Century The Movie Plaza Sukhumvit, next to Anytime Fitness.
Q: Are you easily accessible by public transport?
Yes, the mall has direct access from the BTS Skytrain (On Nut Station, Exit 3).
Q: Is there parking available?
Yes, parking is available within the mall. Complimentary parking is provided for customers, subject to the mall’s terms and conditions.
Q: Is the clinic accessible?
Yes, the clinic is easily accessible via elevator. The space is designed to be wheelchair-friendly, with wide entrances for comfortable access.